At Lucky Block Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register an account, or play Lucky Block Games.
We are committed to being transparent and compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR) for players in Germany and the European Union.
1. Who We Are
Lucky Block Casino is operated by a company licensed under Curacao gaming regulations. This Privacy Policy applies to all users of the Lucky Block Casino website and services.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name, date of birth, email address, and username
- Country of residence and preferred language
- Account login details and password (encrypted)
Payment and Transaction Data
- Cryptocurrency wallet addresses
- Deposit and withdrawal transaction records
- Transaction amounts and timestamps
Technical and Usage Data
- IP address, device type, browser version, and operating system
- Cookies and similar tracking technologies
- Pages visited, games played, session duration, and betting activity
- Referral sources and marketing campaign interactions
Communication Data
- Messages sent through live chat or email support
- Any feedback or complaints you submit
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your Lucky Block Casino account
- To process deposits, withdrawals, and gaming transactions
- To provide customer support and respond to your inquiries
- To improve our website, games, and overall player experience
- To send important service updates and promotional offers (you can opt out anytime)
- To detect and prevent fraud, money laundering, or bonus abuse
- To comply with legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
For players in Germany and the EU, we rely on the following legal bases:
- Performance of a contract (when you register and play)
- Legitimate interests (fraud prevention, service improvement)
- Legal obligations (anti-money laundering requirements)
- Your consent (for marketing communications)
5. Sharing Your Information
We do not sell your personal data. We may share information only in these limited cases:
- With trusted service providers (payment processors, hosting providers, analytics tools) who help us operate the platform
- With regulatory authorities when required by law
- With law enforcement if we suspect illegal activity or fraud
All third parties are bound by strict confidentiality and data protection agreements.
6. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze site usage and improve performance
- Deliver personalized content and relevant promotions
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience.
7. Data Security
We use industry-standard security measures including:
- Bank-grade SSL encryption for all data transmission
- Two-factor authentication (2FA) option for accounts
- Secure servers and regular security audits
- Strict access controls for employee data access
While no system is 100% secure, we take every reasonable step to protect your information.
8. Your Rights (GDPR)
As a player in Germany or the EU, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team via live chat or email. We will respond within 30 days.
9. Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for 5–7 years after account closure for legal and regulatory reasons.
10. International Data Transfers
Some of our service providers may be located outside the EU. When we transfer data, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.
11. Children’s Privacy
Lucky Block Casino does not knowingly collect data from individuals under 18 years of age. If we discover that a minor has created an account, we will immediately close it and delete the associated data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically. Significant changes will be notified via email or on-site banner.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through:
- 24/7 Live Chat on the website
- Email: support@luckyblock.com (or the official support address)
We will do our best to respond promptly and help resolve any issues.
Thank you for trusting Lucky Block Casino with your privacy.
By using our services, you acknowledge that you have read and understood this Privacy Policy.